LA County CPSP’s Continuity Plan
What is LA County CPSP doing to support its CPSP providers and continue operations?
As the COVID-19 pandemic continues, LA County CPSP has taken steps to support the health and well-being of our CPSP providers and their patients during this critical time.
Due to the COVID-19 pandemic, on-site provider visits and in-person trainings have been replaced with telephonic, email and other forms of support. However, LA County CPSP staff remain available to assist providers. Please call (213) 639-6419 or email email@example.com to contact your CPSP nurse and/or CPSP health education consultant, nutrition consultant or clinical social work consultant.
Will Medi-Cal allow CPSP providers to conduct telehealth services during the COVID-19 pandemic?
Yes, to limit your CPSP patients’ risk of COVID-19 infection, Medi-Cal has authorized use of telehealth to deliver care when medically appropriate and capable through telehealth audio or video technology.
Normally, all CPSP services must be face-to-face. However, to limit your patients’ risk, CPSP services can be delivered via telehealth when appropriate.
How does a CPSP provider bill for telehealth services during the COVID-19 pandemic emergency?
Medi-Cal (Non-FQHC/RHCs) clinics should bill for CPSP appropriate telehealth services the same as they would bill for CPSP face-to-face services (Z-codes) AND use a Place of Service (POS) Code 02 AND Modifier 95.
FQHCs/RHCs/Tribal 638 clinics, bill using the applicable revenue code and HCPCS code, as per standard billing procedure, as well as the corresponding CPT code on the “informational line” as described below.
FQHCs/RHCs bill for medical visits and mental health visits using Revenue Code 0521 AND T1015 for Medi-Cal FFS OR T1015SE for managed care. CPT code 99201-99205 (new patient) or CPT code 99211-99215 (established patient)
Tribal 638 Clinics bill for medical visits using Revenue Code 0520 AND T1015 for Medi-Cal FFS. Managed care visits should be billed consistent with existing DHCS policy. CPT codes as above.
Tribal 638 Clinics bill for mental health visits using Revenue Code 0561 and the appropriate modifier corresponding to the practitioner providing the services. CPT codes as above.
The reason for providing telehealth (Reason Code) should be documented as COVID-19.
CPSP providers should obtain and document verbal consent from the patient for telehealth service.
Is there any difference in the quality of care and oversight for CPSP telehealth versus face-to-face services?
No. CPSP providers should maintain the same quality of care and oversight for CPSP services provided via telehealth. CPSP staff should follow-up and refer for any problems found during telehealth visits as they would for face-to-face visits.
Updated Medi-Cal telehealth guidance can be found at:
Medi-Cal NewsFlash: http://www.medi-cal.ca.gov/
|COVID-19 (Coronavirus) – Resources for CPSP Providers|
Where can providers obtain the latest information and guidance on COVID-19?
It is very important to always check with trusted sources for the latest accurate information about COVID-19:
- Los Angeles County Department of Public Health http://publichealth.lacounty.gov/media/Coronavirus/
Los Angeles County Department of Public Health -
COVID-19: Advice for Pregnant Women
LA County Department of Public Health
Information for Health Facilities:
provides guidance and educational material around testing, monitoring healthcare personnel, links to posters, and a link to the Los Angeles Health Alert Network (LAHAN) which is used to communicate to healthcare professionals about local or national disease outbreaks and emerging health risks. http://publichealth.lacounty.gov/acd/ncorona2019/healthfacilities.htm
- California Department of Public Health https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov 2019.aspx
Centers for Disease Control and Prevention (CDC)
World Health Organization
- LA County residents can also call 2-1-1
Important Nutrition, Mental Health and Health Educations Resources for CPSP Patients/Families
Use the resources below to help support CPSP patients & their families affected by COVID-19 with essential services and information available during this time.