SAPC Home / Providers / Sage Home / Sage Provider Communications

Fiscal Year 24-25
- Subject
  
  Description
  Date
- December 6, 2024 - Sage Provider Communication
  Topics: Fiscal Year 2025-2026 Contract Extensions and Split Authorizations, Minimizing Duplicate Patients Records in Sage, RESOLVED: Provider File Attach Uploaded Files Issue, State Denials for Residential + OTP Counseling, Primary to Secondary Provider Conversion, SAPC Finance Billing & Denial Resolution Tutoring Lab
  
  12/06/24
- November 22, 2024 - Sage Provider Communication
  Topics: State Denial Code Updates, Guidance on Billing H2010M/N/S for FY 24-25, Claim Status Report Issue Resolved, P-Auths for Field-Based Service Transportation Mileage Available, T1013 Interpretive Services Rate Adjustment, Documents in Draft and for Co Signature, SAPC Finance Billing & Denial Resolution Tutoring Lab, Recovery Bridge Housing (RBH) Benefits Expansion
  
  11/22/24
- November 8, 2024 - Sage Provider Communication
  Topics: SAPC Peer Certification Scholarships Announcement, Progress Note Status Report Update - Interim Solution, SAPC Finance Billing & Denial Resolution Tutoring Lab, Recovery Bridge Housing (RBH) Benefits Expansion, State Denial Code Updates and Clarifications, Update to Provider Grievance and Appeal Submission Process, Non-Address Entries on Financial Eligibility Address Field, Admission Diagnosis Reminder
  
  11/18/24
- October 29, 2024 - Sage Provider Communication
  Topics: Provider File Attach Uploaded Files Visibility, Updated FY 24-25 Rates Matrix and Configuration, Document Routing and Append: Post Training Documents, Updated Checklist of Required Documentation for Utilization Management, Real Time Eligibility (270) Request Aid Code and County Code Fields, Historical File Attachments Pre-PCNX, Highlights From Previous Communications
  
  10/29/24
- October 22, 2024 - Sage Provider Communication
  Topics: Document Routing and Appending Updates
  
  10/25/24
- October 11, 2024 - Sage Provider Communication
  Topics: Document Routing and Appending Training: Tuesday 10/15/24 @ 10am, Medical Necessity Note Labeling, Reminders from QI/UM, Modify a Medical Record Help Desk Request Update, State Denials for CO 97 M86, Real Time 270 Request Update, Real Time 270 Request Update, SAPC Peer Certification Scholarships Announcement, SAPC Peer Certification Scholarships Announcement
  
  10/21/24
- October 7, 2024 - Sage Provider Communication
  Topics: Document Routing and Appending Training, Document Routing and Appending Updates
  
  10/07/24
- October 1, 2024 - Sage Provider Communication
  Topics: Rates and Standards Matrix Revisions, NDC Code Effective Dates, Void Claim Assignment Form Update, Update on Billable Services Previously on Hold, Real Time Inquiry (270) Request Updates
  
  10/07/24
- September 30, 2024 - Sage Provider Communication
  Topics: Changes to Attending Finance Billing Office Hours, Required Transition to Microsoft Authenticator app for Multi-Factor Authenticator, Update to the Recovery Incentive-Contingency Management Level of Care Authorization Review Workflow, Updated Checklist of Required Documentation for Utilization Management, Provider Site Admission Form
  
  09/30/24
- September 17, 2024 - Sage Provider Communication
  Topics: New Link for Billing Office Hours, CORRECTION: Upcoming Configuration Changes
  
  09/26/24
- September 13, 2024 - Sage Provider Communication
  Topics: Reminder about Utilizing the Appointment Disposition Log, Upcoming Configuration Changes
  
  09/16/24
- September 6, 2024 - Sage Provider Communication
  Topics: FY 22-23 and 23-24 Final Billing Deadlines, 7/1/2024 Split Authorizations Start Date
  
  09/06/24
- August 30, 2024 - Sage Provider Communication
  Topics: REMINDER: Finance Billing Office Hours, New Required Service Authorization Request Fields in LIVE 8/30/24, Updated Service Connections Log in LIVE 8/30/24, Billing Office Hours Documents, Release Notes from the ASAM CONTINUUM
  
  09/06/24
- August 22, 2024 - Sage Provider Communication
  Topics: Required Transition to Microsoft Authenticator app for Multi-Factor Authenticator, C-Number Deactivation for Users with 60 Days of Inactivity, New Required Service Authorization Request Fields, Provider Site Admission Requirement, REMINDER: Finance Billing Office Hours, Service Connection Log, Training Opportunity: Connecting Clinical Documentation to Billing Codes, Topics From Prior Sage Provider Communications
  
  08/23/24
- August 2, 2024 - Sage Provider Communication
  Topics: Submitting Claims for H2010-M/N/S, Medical Necessity Justification, Sage Report Updates, ASAM Demo Site Unavailable in TRAIN, REMINDER: Finance Billing Office Hours, REMINDER: FY 24-25 Claims Blackout Lifted & New Fiscal Year Reminders, Reminders FY 24-25 Pending Configuration, Topics From Prior Sage Provider Communications
  
  08/07/24
- August 1, 2024 - Sage Provider Communication
  Topics: FY 24-25 Claims Blackout Lifted & New Fiscal Year Reminders, FY 24-25 Pending Configuration, New Fiscal Year Rates and Payment Updates
  
  07/31/24
- July 19, 2024 - Sage Provider Communication
  Topics: New User Creation/Modification/Termination Workflow, Denials for New Performing Provider Types, Help Desk Survey, Appointment Disposition Log Training, Finance Billing Office Hours Start 7/25/24, FY 24-25 Claims Blackout Still in Place, No Authorization Blackout During FY 24-25 Cut-Over, KPI Blank Procedures, Reminders From Prior Sage Provider Communications
  
  07/19/24
- July 8, 2024 - Sage Provider Communication
  Topics: Reminders for End Of Year – Fiscal Year 24-25, No Authorization Blackout During FY 24-25 Cut-Over, KPI Blank Procedures, Finance Billing Office Hours, Appointment Disposition Log Available 7/1/24, UPDATED Reminders Regarding 835s for Secondary Providers, 837P Companion Guide Update, Reminders From Prior Sage Provider Communications
  
  07/11/24
Fiscal Year 23-24
- Subject
  
  Description
  Date
- June 28, 2024 - Sage Provider Communication
  Topics: UPDATES for End Of Year – Fiscal Year 24-25, Draft FY 24-25 Rates and Standards Matrix, UPDATE Billing for New Performing Provider Types, Reminders Regarding 835s for Secondary Providers, Provider Site Admission form Required 7/1
  
  07/02/24
- June 24, 2024 - Sage Provider Communication
  Topics: Changes to Available Options for Microsoft Authenticator Login 7/30/24, Draft FY 24-25 Rates and Standards Matrix, Planned Downtime for ASAM CONTINUUM/Co-Triage Production Migration, Job Aid Posted for Sage-PCNX Provide File Attach, Recovery Bridge Housing Location/Place of Service Billing, Progress Note Error Resolved, Reminders From Prior Sage Provider Communications
  
  06/25/24
- June 7, 2024 - Sage Provider Communication
  Topics: CORRECTED: Incorrect Claim Status Reason: Duplicate Service Found, Service Authorization Request New Fields, FY Billing Reminders, End Of Year – Fiscal Year 24-25, KPI – Fiscal Year Cutover Data Truncation, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  06/25/24
- May 29, 2024 - Sage Provider Communication
  Topics: NOTIFICATION: C-Number Deactivation for Users with 60 Days of Inactivity
  
  08/15/24
- May 28, 2024 - Sage Provider Communication
  Topics: New Document Routing & Appending Training, Retro-Adjudication of Remaining State Denial Local Payments, New Performing Provider Types Configuration Update, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  05/28/24
- May 10, 2024 - Sage Provider Communication
  Topics: REMINDER Incorrect Claim Status Reason: Duplicate Service Found, FY 22-23 Group Counseling, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  05/10/24
- April 26, 2024 - Sage Provider Communication
  Topics: Updates to Auth Status - Last 3 Months Widget to Improve Provider Visibility, BenefitsCal Case Linking Resolved, Clarification for “Medical Necessity Justification” Billing, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  05/02/24
- April 15, 2024 - Sage Provider Communication
  Topics: Sage Notification: BenefitsCal Case Linking Unavailable 4/15/2024 @ 9:30am
  
  04/16/24
- April 12, 2024 - Sage Provider Communication
  Topics: Sage Provider Communication Topics: Updated Rate Matrix Video, Local Lockout Code Denials Resolved, Procedure Code Modifier Order, Local Denials Related to Performing Providers, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  04/16/24
- March 29, 2024 - Sage Provider Communication
  Topics: Updated Rates and Standards Matrix FY 23-24, Error Message "Procedure not on Fee Schedule”, Sage-PCNX Form, Report, and Widget Updates, Medical Necessity Notes Finalized as Non-Billable, Reminders From Prior Sage Provider Communications
  
  03/29/24
- March 18, 2024 - Sage Provider Communication
  Topics: OTP Service State Denials for Patients with Medi-Medi, FY 23-24 Screening and Lockout Local Denials, Update on FY 22-23 Group Counseling, Contingency Management, Sage-PCNX Form, Report, and Widget Updates, Medical Necessity Notes Finalized as Non-Billable, and Print and View Capabilities for File Attachments
  
  03/18/24
- March 1, 2024 - Sage Provider Communication
  Topics: Training Opportunities: Connecting Clinical Documentation to Medi-Cal Billing Codes, Notice to Resubmit State Denials for Code B7, Sage Address for Patients Experiencing Homelessness, REMINDER: Group Counseling and Patient Education for FY 22-23, Sage-PCNX Form, Report, and Widget Updates, Reminders From Prior Sage Provider Communications
  
  03/05/24
- February 16, 2024 - Sage Provider Communication
  Topics: State Denial CO 97 M86, Midpoint Rule and Billing Rolled Up Services, Peer Support Specialist Scholarship Availability, Certified Medi-Cal Peer Support Specialist access to the Problem List, Updated Assessment Claiming Guidance, Sage-PCNX Form, Report, Widget Updates, Extended: Sage Help Desk Survey, Reminders from Prior Sage Provider Communications
  
  02/16/24
- February 2, 2024 - Sage Provider Communication
  Topics: Sage Help Desk Survey, Updates for Patients with MHLA, Medical Record Modification, Real Time Eligibility 270 Inquiry Workflow, Sage-PCNX Form Updates, Sage-PCNX Widget and View Updates, Submission of Suggested Sage Enhancement Requests, Updates to the Companion Guide 837P, Provider Manual 8.0 is and Quick Reference Guide, Provider PCNX Office Hours, ASAM CONTINUUM: Pre-Release Notes – Version 3.27 Notification, Reminders From Prior Sage Provider Communications
  
  02/07/24
- January 19, 2024 - Sage Provider Communication
  Topics: Medical Record Modification, Updates for Patients with MHLA, Field-Based Service Location Instructions, Sage Updates: Updates to PCNX Forms, Sage Updates: New Reports added to PCNX, Patient Handbook Acknowledgement form went Live on January 15, 2024, Reminders From Prior Sage Provider Communications
  
  01/19/24
- January 5, 2024 - Sage Provider Communication
  Topics: Reminder: Agencies that Intend Convert to Secondary Sage User Must Submit Official Request . KPI RI-Contingency Management Discrepancy , KPI Procedure Count Issue, Use of G2212 for Assessment Codes with 1 Unit Maximums, Group Counseling and Patient Education for FY 22-23, Workflow for those who Cannot Access the ASAM in Sage, Update to the Patient Handbook Acknowledgement will be Live on January 15, 2024, Reminder: HF Modifier Required for Contingency Management Claims
  
  01/05/24
- December 20, 2023 - Sage Provider Communication
  Topics: Update to the Patient Handbook Acknowledgement will be Live on January 15, 2024, Orientation Video for Navigating the Rates and Standards Matrix, Multiple Dates Adjudication on Fast Service Entry, State Denials for CO 96 N216, PCNX Updates to Forms/Reports/Widgets, Upcoming EOB & Check Number Changes, Reminders From Prior Sage Provider Communications
  
  12/21/23
- December 7, 2023 - Sage Provider Communication
  Topics: Complete Sage Provider Configuration Survey by Monday 12/18/23, PCNX Updates to Forms/Reports/Widgets, Upcoming EOB & Check Number Changes, Providers Can Edit Patient Demographics without Submitting a Sage Help Desk Ticket, Update on FY 23-24 H0019:U1/U2/U3 State Denials, OTP Providers May Submit Split Authorizations, Updated Checklist of Required Documentation for Utilization Management, Certain Users Unable to Access the ASAM, Claiming for History and Physical (H&P) Services, Service Authorization Request Benefit Plans, SAGE Reminders From Prior Communications
  
  12/08/23
- November 14, 2023 - Sage Provider Communication
  Topics: FY 23-24 State Denials for H0019:U1/U2/U3:PG
  
  11/14/23
- November 13, 2023 - Sage Provider Communication
  Topics: SAPC Sage Provider Communication Topics: RESOLVED: Incorrect Denial Reason "No Units Remain for this Procedure Code on the Authorization" corrected to "Invalid Authorization Number"/ "Procedure code not found in Authorization" during the Pre-adjudication Phase Claim Submission Process in Sage, Agencies are Required to Notify SAPC upon Provider’s Separation from Agency, S9976 Denials for Coverage Level has been Resolved, Effective Immediately: Discontinue use of CalOMS Supplemental Form, Updated Rates and Standards Matrix, No Requirement for Peer Support Specialists to Complete ASAM A and ASAM B for Sage Credentialing, SAPC is No Longer Processing PCON Progress Note Modification, REMINDER: PCNX Office Hours
  
  11/14/23
- October 25, 2023 - Sage Provider Communication
  Topics: SAPC Sage Provider Communication Topics: REMINDER: PCNX Office Hours, KPI Login, Reminder: Selecting the Correct Benefit Plan for FY22-23 Authorization Requests, Guidance for submitting claims for Students/Interns, Fast Service Entry Submission Errors, Incorrect Denial Reason "No Units Remain for this Procedure Code on the Authorization" During the Preadjudication Phase Claim Submission Process in Sage
  
  11/14/23
- October 13, 2023 - Sage Provider Communication
  Topics: Authorization Backlog Processing, Authorization Service Request End Dates, Historical Progress Note (BIRP/GIRP/SIRP/SOAP) and Miscellaneous Note Modifications, Accessing PCNX Online Trainings, Incorrect Denial Reason “No Units Remain for this Procedure Code on the Authorization” During the Preadjudication Phase Claim Submission Process in Sage, Fast Service Entry Submission Errors, PCNX Report/Widget/Form Updates, SUD Crisis Intervention Code H0007:U7 for ASAM 1.0
  
  10/19/23
- October 10, 2023 - Sage Provider Communication
  Topics: Incorrect Denial “Reason No Units Remain for this Procedure Code on the Authorization”, Fast Service Entry Submission Errors, PCNX Report/Widget/Form Updates
  
  10/10/23
- September 29, 2023 - Sage Provider Communication
  Topics: Peer Support Specialist to Allow for H0050, Visibility of FY 23-24 Claims in KPI, Updated Rates and Standards Matrix, Updated DHCS Policy on Roll-Up Services for Groups, Guidance for Billing Code Selection for CPT Code and Service Definition Discrepancy, Primary Sage User Billing Denial Error for No Units/Max Units, Sage-PCNX Form, Reports and Widgets Updates, FY23-24 Claim Blackout Lifted & New Fiscal Year Reminders, End Dating Authorization Requests Fiscal Year 24-25 Auths, Recoupment of Transitional Payments, Secondary Providers: Submitting Claims with Limit of Four Modifiers, REMINDER: PCNX Claim Testing for Secondary providers, PCNX User Guides and Resources, How to Get Assistance if You Are Having Trouble Logging In, Process to Access Historical Attachments in Sage
  
  09/29/23
- September 22, 2023 - Sage Provider Communication
  Topics: FY23-24 Claim Blackout Lifted & New Fiscal Year Reminders, End Dating Authorization Requests Fiscal Year 24-25 Auths, Recoupment of Transitional Payments, Secondary Providers: Submitting Claims with Limit of Four Modifiers, REMINDER: PCNX Claim Testing for Secondary providers, PCNX User Guides and Resources, PCNX Login Reminders and Tips, How to Get Assistance if You Are Having Trouble Logging In, Process to Access Historical Attachments in Sage, Billing for H0049 and H0049-N has been updated to align with DHCS Policy, Crosswalk Services to Recovery Services Available Codes, PCNX Forms, Reports and Widget Updates
  
  09/22/23
- September 15, 2023 - Sage Provider Communication
  Topics: PCNX User Guides and Resources, PCNX Login Reminders and Tips, How to Get Assistance if You Are Having Trouble Logging In, Status Update for lifting the Claims Blackout for FY23-24, Process to Access Historical Attachments in Sage, Billing for H0049 and H0049-N has been updated to align with DHCS Policy, End Dating Authorization Requests Fiscal Year 24-25 Auths, Crosswalk Services to Recovery Services Available Codes
  
  09/15/23
- September 12, 2023
  Topics: Sage Provider Connect NX (PCNX) is LIVE!
  
  09/12/23
- September 11, 2023
  Topics: Downtime Notification: Sage unavailable for Cut Over to Sage-PCNX
  
  09/11/23
- September 8, 2023 - Sage Provider Communication
  Topics: SCHEDULED DOWNTIME during Cut-Over to Sage ProviderConnectNX, Continue to Complete Clinical Documentation During Authorization & Billing Blackouts
  
  09/08/23
- September 6, 2023 - Sage Provider Communication
  Topics: Current Status of SAPC Preparation for Sage ProviderConnect NX Launch, Planned Downtime during Cut-Over to Sage ProviderConnect NX, Continue to Complete Clinical Documentation, SAGE PCNX LIVE, New Process for Onboarding to PCNX, REMINDER: PCNX-TRAIN Environment Available for Use, PCNX Claim Testing for Secondary providers, FINAL REMINDER: Providers Need to Finalize Notes left in Draft Status in PCON Classic prior to PCNX Release in LIVE
  
  09/06/23
- September 1, 2023 - Sage Provider Communication
  Topics: Current Status of SAPC Preparation for Sage ProviderConnect NX Launch, Continue to Complete Clinical Documentation, Additional Training Scheduled for Sage PCNX Go Live: PCNX Overview: Tips, Updates and Workflows, PCNX Claim Testing for Secondary providers
  
  09/01/23
- FY23-24 Post-Black Out Service Authorization Guidance
  
  08/25/23
- August 25, 2023 - Sage Provider Communication
  Topics: Secondar Providers can begin test claims in PCNX TRAIN, Crosswalk Services to Recovery Services Available Codes, UPDATE: Roll-Up Services for Different Places of Services, Updated Companion Guide HIPAA 837P, DMC-Finance CalAIM-Payment Reform Billing Office Hours, REMINDER: Providers Need to Finalize Notes left in Draft Status in PCON Classic prior to PCNX Release LIVE, REMINDER: Submit Claims Entered in PCON Classic prior to PCNX Release in LIVE
  
  08/25/23
- August 11, 2023 - Sage Provider Communication
  Topics: DMC-Finance CalAIM-Payment Reform Billing Office Hours, Updated Rates and Standards Matrix, REMINDER: PCNX-TRAIN Environment Available for Use, SAPC Plan for Cut-Over to ProviderConnect NX (PCNX), REMINDER: Providers Need to Finalize Notes left in Draft Status in PCON Classic prior to PCNX Release in LIVE, REMINDER: Submit Claims Entered in PCON Classic prior to PCNX Release in LIVE
  
  08/11/23
- July 28, 2023 - Sage Provider Communication
  REMINDER: Providers Need to Finalize Notes left in Draft Status Prior to Conversion to PCNX in LIVE, Submit Claims Entered in PCON prior to PCNX Go-Live, FY 22-23 Authorization Request Reminder, New Required field for “Initial Engagement” Authorizations on the PCNX Service Authorization Request, Attestation Requirement for PCNX Training, How to Access PCNX Training Videos, Updated Rates and Standards Matrix, UPDATED: SAPC Plan for Cut-Over to ProviderConnect NX (PCNX), Process for updating Taxonomy Codes Required for Claiming under CalAIM
  07/28/23
- July 13, 2023 - Sage Provider Communication
  Providers Need to Finalize Notes left in Draft Status, Updated Rates and Standards Matrix, Updated: SAPC Plan for Cut-Over to ProviderConnect NX (PCNX), PCNX Training Recordings, REMINDER: Service Authorization Request Blackout Period, REMINDER: FY 23-24 Billing Submission Blackout Period - Started 7/1/2023, Fiscal Year 2022-2023 Billing Deadlines.
  07/13/23
Fiscal Year 22-23
- Subject
  
  Description
  Date
- June 30, 2023 - Sage Provider Communication
  Topics: SAPC Plan for Cut-Over to ProviderConnect (PCNX), Service Authorization Request Blackout Period, Billing Submission Blackout Period Starts 7/1/2023, PCNX Training Recordings, Reminder: PCNX Training Dates for Sage Users, Fiscal Year 2022-2023 Billing Deadlines, Final Reminder: FY 2021-2022 Close Out, Final Reminder: KPI Rolling History Truncation, ASAM Release Notes – Version 3.22
  
  06/30/23
- June 26, 2023 - Sage Provider Communication
  Topics: Fiscal Year 2021-2022 Close Out, KPI Rolling History Truncation
  
  06/26/23
- June 23, 2023 - Sage Provider Communication
  Topics: Sage End of Year Key Dates for Billing Submission Blackout, Service Authorization Request Blackout, and PCNX Cut-over
  
  06/23/23
- June 20, 2023 - Sage Provider Communication
  Topics: Amending Telehealth Consent Forms, Clinical Note Templates and Justifications for Failure to Acquire Patient’s Signature on Consent Forms to Remove COVID-19 Public Health Emergency Language, PCNX Launch – July 15, 2023, REMINDER: PCNX Training Dates for Sage Users, PCNX Office Hours, PCNX Helpdesk Tickets, Billing Medicare as the Primary Insurer for Certain CPT does for Medi-Medi Patients, KPI Rolling History Truncation, Fiscal Year 2022-2023 Billing Deadlines, FY 2021-2022 Close Out
  
  06/20/23
- June 2, 2023 - Sage Provider Communication
  Topics: PCNX Training Dates for Sage Users, Discontinuation of the ProviderConnect Training Environment, FY 2021-2022 Close Out, Clarification on Medicare Billing Under Payment Reform, Fiscal Year 2022-2023 Billing Deadlines
  
  06/02/23
- May 19, 2023 - Sage Provider Communication
  Topics: New ASAM Screener for Youth and Young Adult Form in Sage, FY 23-24 Rates and Standards Matrix Bulletin sent to Secondary Providers, FY 2021-2022 Close Out, KPI Login Page has Changed
  
  05/19/23
- May 9, 2023 - Sage Provider Communication
  Topics: NEW Claim Status Report, Updates to Eligibility Verification and Member Authorization Documents posted to SAPC Website, Provider Network Training Needs Survey, Recovery Incentive/Contingency Management Pilot Program as a Benefit Plan in Sage, Take Note: Changes to KPI Login Page, Sage Provider Admission and Demographic Form Updates, KPI Office Hours Discontinuation
  
  05/09/23
- May 1, 2023 - Sage Provider Communication
  Topics: Resolution of Sage Provider Connect Outage-4/29/23, Sage Provider Admission and Demographic Form Updates
  
  05/01/23
- April 19, 2023 - Sage Provider Communication
  Topics: Problem List/Treatment Plan Form for Primary Sage Users, Taxonomy Codes for SUD Counselors, KPI Office Hours
  
  04/19/23
- April 7, 2023 - Sage Provider Communication
  Topics: SAPC Rates Matrix, KPI 101: Introduction to the Dashboards Training , KPI Office
  
  04/07/23
- March 24, 2023 - Sage Provider Communication
  Topics: KPI 101: Introduction to the Dashboards Training , KPI Office Hours, Primary Sage Users: Process for Submitting Voids and Replacements, Password Resets and Account Reactivations, Reminder: Group Billing Formula
  
  03/24/23
- March 10, 2023 - Sage Provider Communication
  Topics: SAPC Website Document Updates, Claim Denial Resolution Crosswalk Updates, Updated 837P and 837I Companion Guide, New Parenting (PG) Authorization Grouping Effective FY 22-23, Final Notification of Closing FY 20-21
  
  03/10/23
- February 24, 2023 - Sage Provider Communication
  Topics: New Certified Peer Support Specialist User Roles in Sage, Financial Eligibility for Intercounty Transfers, ProviderConnect Pending Bills, Closing FY 20-21: Billing Deadline
  
  02/24/23
- February 10, 2023 - Sage Provider Communication
  Topics: KPI Training Announcement, Clarification of Recording Gender in Financial Eligibility, SAPC Contact Information for Financial Matters, Closing FY 20-21: Billing Deadline, KPI Dashboard Helpdesk Tickets
  
  02/10/23
- January 27, 2023 - Sage Provider Communication
  Topics: Claims Denied for "Claim Submitter ID Already Successfully Processed, Financial Eligibility for Patients with Prior Out of County Eligibility, Updated FY 20-21 Rates and Standards Matrix Posted, Accessing KPI Trainings and Resources, Final Reminder: Sage Help Desk Survey, Approved Authorization Status Update, Closing FY 20-21: Billing Deadline
  
  01/27/23
- January 13, 2023 - Sage Provider Communication
  Topics: Sage Provider Communication Distribution List, New Authorization Groups for Medication Services for Parenting Youth, DHCS NDC Corrections for Generic and Brand Names Medications, Sage Help Desk Survey, Closing FY 20-21: Billing Deadline Extended
  
  01/13/23
- December 29, 2022 - Sage Provider Communication
  Topics: Updated Definition of a “Business Day”, Problem List Grace Period Ended on 12/15/2022, KPI Data Truncated, H0049-n Configuration Changes, Sage Help Desk Survey, Closing FY 19-20: Billing Deadline, Closing FY 20-21: Billing Deadline Extended
  
  12/29/22
- December 16, 2022 - Sage Provider Communication
  Topics: Referral Connections Form Updates, Recovery Support (RSS) Updates, Closing FY 19-20: Billing Deadline, and Closing FY 20-21: Billing Deadline Extended
  
  12/16/22
- December 7, 2022 - Sage Provider Communication
  Topics: Closing FY 19-20: Billing Deadline, Closing FY 20-21: Billing Deadline, Recovery Support (RSS) Updates in Sage, CalAIM Payment Reform Meeting 12/13: Preparing for Payment Reform in July 2023, Update on Group Services Unit Configuration Fix
  
  12/07/22
- November 28, 2022 - Sage Provider Communication
  Topics: Update on Group Service Unit Configuration Fix
  
  11/28/22
- November 21, 2022 - Sage Provider Communication
  Topics: Closing FY 19-20: Billing Deadline, New KPI Sheets Available, New Form: Collateral Contact, Courtesy Dosing Form Submissions, Help Desk Reminders
  
  11/21/22
- November 4, 2022 - Sage Provider Communication
  Topics: Extended Monthly Billing Deadline Due to Provider Activity Report Error, Pregnancy Indicator Update, KPI Updated to Show Telehealth and Telephone Codes, Recovery Services Actual Level of Care Option on ASAM, “Services in this Claim Span the EOB Fiscal Year” Denials, Closing FY 18-19 Billing, Validating New Admissions with Existing Patients in Sage
  
  11/04/22
- November 1, 2022 - Sage Provider Communication
  Topics: Sage Update on Billing Medicare Advantage Plan OHC
  
  11/01/22
- October 21, 2022 - Sage Provider Communication
  Topics: Closing FY 18-19 Billing, Case Sensitive Modifier Codes, Recovery Monitoring and Recovery Prevention State Denials, Validating New Admissions with Existing Patients in Sage, KPI Data Discrepancy, Update on Group Counseling and Patient Education State Denial Resolution, Claims Denied for “Pending Merge: This Service Occurs During a Claims Processing Blackout”, Addition of Email and Communication Preference to Demographics Form
  
  10/21/22
- October 7, 2022 - Sage Provider Communication
  Topics: Deadline for Temporary Grace Period for Late Submission of Service Authorizations is October 15th, Merge Updates and Instructions,Changes to Medication Services FY 22-23, Documentation for Care Coordination is Disallowed for Fiscal Years Prior to 22-23, Care Coordination Miscellaneous Note Documentation, Hold Resubmission of State Denied Claims for ASAM 1-WM, Reminder: Providers Can Continue to Bill for FY 18-19 Through FY 21-22, ASAM CONTINUUM Software Update 3.16 Pre-Release Notification, ASAM Continuum Office Hours-11/9/2022
  
  10/07/22
- September 23, 2022 - Sage Provider Communication
  Topics: Recovery Monitoring & Recovery Prevention State Denials, InterCounty Transfers and DPSS Contact Information, Community Based Organization Designation for BenefitsCal, Submitting Authorizations for Pending Merge Cases, Merge Case Next Steps, Documentation for Care Coordination is Disallowed for Fiscal Years Prior to 22-23, KPI FY 22-23 Data Issues
  
  09/23/22
- September 9, 2022 - Sage Provider Communication
  Topics: State Denial CO 26 N650 MAT Drug Update, Room and Board Local Denial Resolution, State Denial CO 96 N362 Telehealth Group Service Update, Billing on Pending or Denied Authorizations, Parenting-PPW (PG) Authorization Group
  
  09/09/22
- August 30, 2022 - Sage Provider Communication
  Topics: FY22-23 Claim Blackout Lifted & New Fiscal Year Reminders, Care Coordination Miscellaneous Note Type Update, Telehealth Adjudication Report, CO 96 M80 State Denial Updates, RESOLVED: Unprocessed Pre-adjudication Claims, Pre-Release Notification: ASAM CONTINUUM Software Update 3.15
  
  08/30/22
- August 15, 2022 - Sage Provider Communication
  Topics: FY22-23 Claim Blackout Lifted & New Fiscal Year Reminders, Telehealth Adjudication Report Paused, CalAIM Documentation Reform FAQ & Training, Job Aid for Defaulted Fields for Treatment Plan
  
  08/15/22
- July 29, 2022 - Sage Provider Communication
  Topics: CalAIM Documentation Reform FAQ & Training, Job Aid for Defaulted Fields for Treatment Plan, Telehealth Adjudication Report, Telehealth Group Service State Denials Update, Treatment Plan Configuration Update, End of the Year HOLD on Member Authorizations, End of Fiscal Year Reminders, Medical Record Modification Requests
  
  07/29/22
- July 15, 2022 - Sage Provider Communication
  Topics: KPI Data Update, Treatment Plan Configuration Update, CalAIM Documentation Requirement Updates Training, Telehealth Adjudication Report, Telehealth Group Service State Denials Update, Expired National Drug Codes Update, End of the Year HOLD on Member Authorizations, End of Fiscal Year Reminders, Medical Record Modification Requests
  
  07/15/22
Fiscal Year 21-22
- Subject
  
  Description
  Date
- June 17, 2022 - Sage Provider Communication
  Topics: End of Fiscal Year Reminders, Telehealth Claims Report, KPI Data Visibility, Medical Record Modification Requests
  
  06/17/22
- June 3, 2022 - Sage Provider Communication
  Topics: Available Contract Amount Added to Remittance Advice, Addresses for Patients Experiencing Homelessness, KPI Data Visibility, Medical Record Modification Requests
  
  06/03/22
- May 20, 2022 - Sage Provider Communication
  Topics: Sage Help Desk Survey, KPI Data Visibility
  
  05/20/22
- May 4, 2022 - Sage Provider Communication
  Topics: Provider Meeting Sage Update, Other Health Coverage State Billing Delay Update, Telehealth Services Denied by the State, Expired National Drug Codes
  
  05/04/22
- April 22, 2022 - Sage Provider Communication
  Topics: Expired National Drug Codes, Other Health Coverage State Billing Delay, Addresses for Patients Experiencing Homelessness, Correcting Diagnosis Errors, Telehealth Services Denied by the State, Submission of Billing Questions via the Sage Help Desk
  
  04/22/22
- April 8, 2022 - Sage Provider Communication
  Topics: 837 Files with Duplicate Contents Processing Update, Telehealth Services Denied by the State, Submission of Billing Questions via the Sage Help Desk
  
  04/08/22
- March 25, 2022 - Sage Provider Communication
  Topics: OHC Updates & Reminders, Submit Billing Questions via the Sage Help Desk, Help Desk Validation of MEDS Information, Updating the Financial Eligibility When Patients Obtain DMC Benefits
  
  03/25/22
- February 25, 2022 - Sage Provider Communication
  Topics: Completing the Other Health Coverage Form in ProviderConnect, Final to Draft Progress Note Requests, Resubmission of Certain RSS Denials for Fiscal Year 2021-22, Resubmission of State Denied FY 18-19 Claims for CO 96 M80, Erroneous State Denied Claim Resubmission
  
  02/25/22
- February 17, 2022 - Sage Provider Communication
  Topics: Funding Source Screen When Entering Treatments in ProviderConnect
  
  02/17/22
- February 15, 2022 - Sage Provider Communication
  Topics: System Maintenance, Other Health Coverage in ProviderConnect, OHC Provider Billing Manual Availability
  
  02/15/22
- February 10, 2022 - Sage Provider Communication
  Topics: Planned System Maintenance 2/11/2022 at 4:30 am, Training Announcement: Entering OHC Information for Primary Sage Users, and Resubmission of State Denied FY 18-19 Claims for CO 96 M80
  
  02/10/22
- February 9, 2022 - Sage Provider Communication
  Topics: Resubmission of State Denied FY 18-19 Claims for CO 96 M80
  
  02/09/22
- January 28, 2022 - Sage Provider Communication
  Topics: Telehealth Modifier Billing Follow-up and Updated Provider Activity Report Reminder
  
  01/28/22
- January 14, 2022 - Sage Provider Communication
  Topics: Provider Activity Report Issue Resolved, Telehealth Configuration Completed, National Drug Code Requirements and Configuration, Fiscal Year 2018-19 Billing Deadline, Medi-Cal Online Eligibility Verification System
  
  01/14/22
- December 30, 2021 - Sage Provider Communication
  Topics: ProviderConnect Pre-Adjudication Process Error, Provider Activity Report Update, Telehealth Configuration Update, State Denial Error for OTP Claims, 277CA Filename Convention Change, Admission Diagnosis Requirement
  
  12/30/21
- November 5, 2021 - Sage Provider Communication
  Topics: National Drug Codes Configuration Update, State Denial Error for OTP Claims, OHC Technical Assistance Webinar Follow-up, Automation of Monthly Medi-Cal and Financial Eligibility Discrepancy Report, Billing Questions and Support, Sage Help Desk Survey, Telehealth Configuration Implementation Date Update
  
  11/05/21
- October 22, 2021 - Sage Provider Communication
  Topics: Telehealth Modifier Configuration Updated Guidance, FY18-19 State Denials, Eligible Providers Under DMC-ODS, 10/12/2021 Provider Meeting Sage Updates, National Drug Codes for Medication Assisted Treatment, Claims for Patients with Other Health Coverage
  
  10/22/21
- October 8, 2021 - Sage Provider Communication
  Topics: Telehealth Modifier Configuration, Provider Activity Report Update, National Drug Codes for Medication Assisted Treatment, Claims for Patients with Other Health Coverage, Documenting and Billing for Screening, Progress Note Writing Tips, and Avoiding Duplicate Patients in Sage
  
  10/08/21
- September 23, 2021 - Sage Provider Communication
  Topics: Telehealth Modifiers Upcoming Configuration, Updating Financial Eligibility Resources, Automation of Monthly Aid Code Report, Hospital Presumptive Eligibility (HPE) Update, Provider Meeting Save the Date, and CalOMS Discharge Status Field
  
  09/23/21
- August 26, 2021 - Sage Provider Communication
  Topics: State System Adjudication Errors Update, CalOMS Discharge Status Field, and ASAM Continuum Release Update
  
  08/26/21
- August 13, 2021 - Sage Provider Communication
  Topics: KPI Rolling History Update, State System Adjudication Errors, Performing Provider Mapping, Duplicate Services on ProviderConnect Billing Reports, Critical Error Report Reminder, FY21-22 Billing Reminders, ASAM Continuum Release Update
  
  08/13/21
- August 10, 2021 - Sage Provider Communication
  Topics: Provider Meeting Slides on Critical Error Report
  
  08/10/21
- July 29, 2021 - Sage Provider Communication
  Topics: Document Modification Workflow, Deactivated Performing Providers, FY21-22 Claim Blackout Lifted & New Fiscal Year Reminders (Repeat), All Provider & Sage Advisory Meeting - August 10, 2021 @ 9 a.m.
  
  07/29/21
- July 27, 2021 - Sage Provider Communication
  Topics: FY21-22 Claim Blackout Lifted, Utilizing Recovery Support Services, Split Authorization Numbers, Sage Help Desk
  
  07/27/21
- July 15, 2021 - Sage Provider Communication
  Topics: Utilizing Recovery Support Service in FY 21-22, Naming Conventions for Secondary Provider 837 Files, ProviderConnect Newsfeed, Resolution of Duplicate 835s Being Sent to Secondary Providers
  
  07/15/21
- July 1, 2021 - Sage Provider Communication
  Topics: Historical Critical Error Reports, New Fiscal Year Blackout Period, SAPC Verification of Medi-Cal Eligibility, Miscellaneous Note Type Value Changes, ASAM CONTINUUM Update, End of Fiscal Year Reminders
  
  07/01/21
Fiscal Year 20-21
- Subject
  
  Description
  Date
- June 28, 2021 - Sage Provider Communication
  Topics: SAPC Verification of Medi-Cal Eligibility
  
  06/28/21
- June 18, 2021 - Sage Provider Communication
  Topics: Miscellaneous Note Type Value Changes, Critical Error Reports, Financial Eligibility KPI View, Information on Denial Code CO 96 MA43, End of Fiscal Year Reminders
  
  06/18/21
- June 4, 2021 - Sage Provider Communication
  Topics: Critical Error Reports, End of Fiscal Year Reminders, Reminder: Upcoming All Provider Meeting
  
  06/04/21
- May 21, 2021 - Sage Provider Communication
  Topics: FY17-18 Claiming Blackout, Provider Activity Report Reminder, Updated 837P Companion Guide, Redesigned Sage Webpages, ASAM Continuum Update
  
  05/21/21
- May 7, 2021 - Sage Provider Communication
  Topics: Publication of Crosswalk 3.0, Real-Time 270 Eligibility Request Issue Resolved, Real-Time 270 Eligibility Request Pre-recorded Training
  
  05/07/21
- April 23, 2021 - Sage Provider Communication
  Topics: Update on Real Time 270 Request Error, Provider Activity Report Issue Resolved as of 4/13/2021, Accessing KPI Dashboards via Chrome Update, ASAM Continuum Release 3.3, (Updated) SFTP File Retention Policy Change
  04/23/21
- April 9, 2021 - Sage Provider Communication
  Topics: Provider Activity Report Outage – Monthly Cost-based Payment Process, New State Denial Code: CO 96 MA43, SFTP File Retention Policy Change, CIBHS OHC Webinar Follow-up
  04/09/21
- March 25, 2021 - Sage Provider Communication
  Topics: Webinar Announcement - CIBHS Focus on Finance: How to Bill OHC (Other Health Coverage), Remapping CO45 for Level 1 Denial Codes on 835 files, Reminder: Claiming for Screening
  03/25/21
- March 12, 2021 - Sage Provider Communication
  Topic: Additional Validation for Date of Birth State Denials
  03/12/21
- February 26, 2021 - Sage Provider Communication
  Topics: QI & UM Checklist of Required Documentation, Correcting State Denials: Incorrect Date of Birth - Denial CO 16 N327, Financial Eligibility Errors Preventing Form Submission, and MSO KPI Usage to Identify Denial Reasons
  02/26/21
- January 13, 2021 - Sage Provider Communication
  Communication Topic: Documenting Changes in Financial Eligibility
  01/13/21
- December 31, 2020 - Sage Provider Communication
  Communication Topics: Change to Drug Testing Form in ProviderConnect, Change to Miscellaneous Note in ProviderConnect, Services Missing Diagnosis Update, KPI Dashboards Data Update, Primary to Secondary Provider Conversion Reminder
  12/31/20
- December 21, 2020 - Sage Provider Communication
  Communication Topic: Client Condition-Pregnancy Form is now the Women’s Health History Form in ProviderConnect
  12/21/20
- November 6, 2020 - Sage Provider Communication
  Communication Topics: Buprenorphine Rate Changes, Process to Request Reupload of Files to SFTP, Instructions for Documenting Applying for Medi-Cal
  11/06/20
- October 8, 2020 - Sage Provider Communication
  Communication Topic: Issue Affecting Resubmission of Voided Claims for Primary Providers RESOLVED
  10/08/20
- October 5, 2020 - Sage Provider Communication
  Communication Topic: Resolution Identified for Issue Affecting Resubmission of Voided Claims by Primary Providers
  10/05/20
- October 1, 2020 - Sage Provider Communication
  Communication Topics: Medicare Billing, New ProviderConnect TRAIN URL, MSO KPI Dashboards 2.0 Payment Reconciliation Sheet Update, Searching for Clients Without a Social Security Number, ASAM CONTINUUM Updates
  10/01/20
- September 30, 2020 - Sage Provider Communication
  Topic: Sage Single Sign-on Announcement
  09/30/20
- September 25, 2020 - Sage Provider Communication
  Communication Topic: ProviderConnect Single Sign-on Login Process
  09/25/20
- September 18, 2020 - Sage Provider Communication
  Communication Topics: ProviderConnect Single Sign-on (SSO), ProviderConnect Updates, KPI State Denial View Update
  09/18/20
- September 3, 2020 - Sage Provider Communication
  Communication Topics: ProviderConnect Single Sign-on, Service Authorization Submission Issue, KPI Basics and Navigation Training Recording
  09/03/20
- August 21, 2020 - Sage Provider Communication
  Communication Topics: KPI Training Materials, ASAM CONTINUUM Update
  08/21/20
- August 6, 2020 - Sage Provider Communication
  Communication Topics: KPI Dashboards Basic Navigation Webinar 8/10/2020, Claiming Blackout Lifted as of 7/31/2020, ASAM CONTINUUM Update 3.0, All Provider & Sage Advisory Meeting
  08/06/20
- July 31, 2020 - Sage Provider Communication
  Communication Topic: FY20-21 Claim Blackout Lifted
  07/31/20
- July 23, 2020 - Sage Provider Communication
  Communication Topic: FY20-21 Rates Configuration Update
  07/23/20
- July 17, 2020 - Sage Provider Communication
  Communication Topic: SUD Screening: Instructions for Claiming
  07/17/20
- July 10, 2020 - Sage Provider Communication
  Communication Topics: Fiscal Year 2020-2021 Rates and Standards Matrix, New Fiscal Year Blackout Period, Clarification of Diagnosis Requirement for Recovery Support Services (RSS) Claims, Update to MSO KPI Dashboards 2.0 State Denial View, KPI Tutorials, KPI Dashboards Data Information Update, ASAM CONTINUUM Issue Troubleshooting, ASAM CONTINUUM June Release Update, ASAM CONTINUUM July Release Update
  07/10/20
Fiscal Year 19-20
- Subject
  
  Description
  Date
- June 16, 2020 - Sage Provider Communication
  Communication Topics: ASAM CONTINUUM Updates, Use of TRAIN Environment, New Fiscal Year Blackout Period, State Denial Identification and Resolution Webinar, All Treatment Provider Meeting
  06/16/20
- May 8, 2020 - Sage Provider Communication
  Communication Topics: Claim Denial Resolution Crosswalk Updates, New State Denial View for KPI Dashboards, Termination of Weekly Notes for Day Rate-based LOCs
  05/08/20

If you or someone you know has a substance use disorder, also known as addiction, we can help.
Call anytime, toll-free.

Adobe Reader Note: PDF documents on this site were created using Adobe Acrobat 5.0 or later. If you are using an earlier version of Adobe Acrobat Reader (4.x or less), document functionality may be reduced. Please Click Here

Home |

Careers |

DPH Programs |

Email: Webmaster |

Notice of Privacy Practices |

Website Privacy Policy |

Accessibility |

Disclaimer |

Employee


Public Health has made reasonable efforts to provide accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.

Sage Quick Menu

Sage Provider Communications

If you or someone you know has a substance use disorder, also known as addiction, we can help. Call anytime, toll-free.

If you or someone you know has a substance use disorder, also known as addiction, we can help.
Call anytime, toll-free.