Department of Public Health

Los Angeles County Department of Public Health (Public Health) is committed to ensuring that all individuals can access and use services and receive information in their preferred language. Public Health provides free translation and interpretation services to those who are Limited English Proficient (LEP), those who communicate in a Language Other than English (LOTE), and/or those whose communication is affected by a medical condition or due to aging. By providing language support and resources, we promote inclusivity and foster a community where everyone can more fully participate and thrive.

The Public Health Language Access Policy applies to Los Angeles County Public Health workforce which includes staff, contractors, and volunteers when working with clients and community stakeholders seeking access to Public Health programs and services provided in Public Health facilities, non-clinical settings (e.g., community outreach, patient, or client home visits), telehealth, and Public Health sponsored events.

Language Access Complaints



Language Access Services *Information in your language is your right* Los Angeles County Department of Public Health (Public Health) is committed to ensuring that all individuals can access and use services and receive information in their preferred language. Public Health provides free translation and interpretation services to those who are Limited English Proficient (LEP), those who communicate in a Language Other than English (LOTE), and/or those whose communication is affected by a medical condition or due to aging. By providing language support and resources, we promote inclusivity and foster a community where everyone can more fully participate and thrive. The Public Health Language Access Policy applies to Los Angeles County Public Health workforce which includes staff, contractors, and volunteers when working with clients and community stakeholders seeking access to Public Health programs and services provided in Public Health facilities, non-clinical settings (e.g., community outreach, patient, or client home visits), telehealth, and Public Health sponsored events. Full Language Access Plan Language Access Complaints The process has been updated to collect information needed to resolve complaints regarding alleged violations of the Americans with Disabilities Act (ADA) and Language Access Services within the Los Angeles County Department of Public Health (Public Health). This will help Public Health improve services and ensure that everyone can access the services they need. When should a complaint be made? A complaint should be made whenever a Public Health client feels that they were not provided with accommodations under the ADA or the appropriate Language Access Services. This form is for alleged violations that occurred in a Public Health building, as part of a Public Health program/service, or with a Public Health workforce member or partner. Go to http://publichealth.lacounty.gov/ADA.htm to access all forms and resources Contact The Public Health Center for Health Equity manages the Language Justice Unit, which oversees the Public Health Language Access Plan and processes. For questions about the plan contact Sonya Vasquez, Director, Center for Health Equity svasquez@ph.lacounty.gov (213) 288-8427 General Inquiries can also be made to: DPHLanguageAccess@ph.lacounty.gov For information or help accessing Public Health programs go to http://publichealth.lacounty.gov/chel/phil.htm

The process has been updated to collect information needed to resolve complaints regarding alleged violations of the Americans with Disabilities Act (ADA) and Language Access Services within the Los Angeles County Department of Public Health (Public Health). This will help Public Health improve services and ensure that everyone can access the services they need.

When should a complaint be made?

A complaint should be made whenever a Public Health client feels that they were not provided with accommodations under the ADA or the appropriate Language Access Services. This form is for alleged violations that occurred in a Public Health building, as part of a Public Health program/service, or with a Public Health workforce member or partner.

Go to http://publichealth.lacounty.gov/ADA.htm to access all forms and resources

Contact

The Public Health Center for Health Equity manages the Language Justice Unit, which oversees the Public Health Language Access Plan and processes.

For questions about the plan contact

Sonya Vasquez, Director, Center for Health Equity svasquez@ph.lacounty.gov
(213) 288-8427

General Inquiries can also be made to: DPHLanguageAccess@ph.lacounty.gov

For information or help accessing Public Health programs go to http://publichealth.lacounty.gov/chel/phil.htm